"Unable to Login" Option In Okta


Okta is SLU’s security solution that handles SSO (single sign-on) password management and multi-factor authentication. This article steps through the process of using Okta to reset your password if you’ve forgotten it.


When you forget your password, follow the instructions below to reset it yourself.

  1. If you forget your password, start by directing your web browser to the account security portal at auth.slu.edu and click on the Unable to Login option below the Submit button. 
  2. Click on the revealed option stating Reset Password.
  3. Choose whichever reset option you prefer by clicking upon it. In this case, I chose Reset via SMS.
  4. As soon as you get the code texted to your phone, enter it into the field on the screen and click the Verify button.
  5. Once the code is verified, the system will prompt you with another method of authentication. In this case, I was asked to confirm my identity via my Forgotten Password Question. I entered my answer and clicked the Reset Password button.
  6. At this point, enter your new password, type it again to confirm it, and click the Reset Password button. One must adhere to the following requirements:
    • At least 12 characters
    • A lowercase letter
    • An uppercase letter
    • A symbol
    • A number is not required
    • Spaces are allowed
    • No parts of your username
    • Does not include your first name
    • Does not include your last name
    • Your password cannot be any of your last 24 passwords
    • At least 1 hour(s) must have elapsed since you last changed your password
    • Consider using a proper sentence with at least four words as a password (such as a lyric, quote, or aspirational statement). Not only will it be easy to remember, but it will also be nearly impossible to crack.
    • Using a proper sentence (beginning with a capital letter and ending with a punctuation mark), will meet all criteria.
    • NOTE: A space counts as a standard character, not a special character.
  7. If your submitted password adheres to the requirements, you will be prompted to authenticate again via another method. In this case, I chose to authenticate through Okta Verify installed on my phone.
  8. Click the Send Push button.
  9. When you receive the message on your phone through Okta Verify, tap the Yes, It’s Me button to authenticate. 
  10. Once you’ve confirmed your identity through this final step, your password will be reset and you will be passed through and logged into the auth.slu.edu website.
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Article ID: 86
Mon 2/1/21 12:53 PM
Tue 8/2/22 4:05 PM