Background: 

Okta is SLU’s security solution that handles SSO (single sign-on) password management and multi-factor authentication. This article steps through the process of using Okta to reset your password if you’ve forgotten it.

Procedure:

When you forget your password, follow the instructions below to reset it yourself.

1. If you forget your password, start by directing your web browser to the account security portal at auth.slu.edu and click on the Need help signing in? option below the Submit button. 
2. From the revealed questions, select Forgot password?
3. Choose whichever reset option you prefer by clicking upon it.
   NOTE: Unless you can log into your SLU email account, the Reset via Email won't work.
4. As soon as you get the code sent to your by the method chosen, enter it into the field on the screen and click the Verify button.
5. Once the code is verified, the system will prompt you with another method of authentication. This is typically the Forgotten Password Question.
6. Enter your answer and clicked the Reset Password button.
7. At this point, enter your new password, type it again to confirm it, and click the Reset Password button. One must adhere to the following requirements:
   • At least 12 characters
   • A lowercase letter
   • An uppercase letter
   • A symbol
   • A number is not required
   • Spaces are allowed
   • No parts of your username
   • Does not include your first name
   • Does not include your last name
   • Your password cannot be any of your last 24 passwords
   • At least 1 hour(s) must have elapsed since you last changed your password
   • Consider using a proper sentence with at least four words as a password (such as a lyric, quote, or aspirational statement). Not only will it be easy to remember, but it will also be nearly impossible to crack.
   • Using a proper sentence (beginning with a capital letter and ending with a punctuation mark), will meet all criteria.
   • NOTE: A space counts as a standard character, not a special character.
8. If your submitted password adheres to the requirements, you may be prompted to authenticate again via another method.
9. Choose your method and verify the code accordingly.
10. Once you’ve confirmed your identity through this final step, your password will be reset and you will be passed through and logged into the auth.slu.edu website.

Fallback Options:

If you don't have access to your registered phone...
If you can't remember the answer to your security password question...
If you have any problems following the procedure above...

You can get password reset assistance in one of two other ways:

• Get phone assistance from the Service Desk:
  • Call 314-977-4000.
• Get chat assistance from the Service Desk:
  • Direct your browser to ask.slu.edu.
  • Click on the askSLU Billiken in the circle in the lower right corner of the screen.
  • Enter your name in the prompt field and click Submit.