How To
Access to the Panopto video is denied, and individuals are prompted to request permission to view.
Resolution
An enrolled individual in a course who can see content in the LMS but is prompted to "Request Access" to view the session simply needs to:
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Log into Panopto to be granted viewing permissions for that course.
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Clicking on the "Panopto Content" link in the LMS will send the credentials to Panopto, which will add individuals to the Viewer Membership of that course. This action typically needs to be done only once for the duration of the course.
Escalation
If process above does not resolve the issue, this needs to go to the ATC group.
Additional Information
This can affect individuals using browser-based computers as well as mobile devices.
If an individual enrolled in a course with content access rights encounters a "Request Access" message to view a session, simply log into Panopto to obtain viewing permissions for that course. Clicking on the "Panopto Content" link in Canvas will transfer the individual's credentials to the Panopto system, which will include the individual in the Viewer Membership of that course. This should need to be done only once for the duration of the course.
Panopto verifies the enrolled student registry whenever someone clicks a content link. Once confirmed, Panopto will add the student to the VIewer membership.
*Caution, Creators may try to use Panopto content from a previous semester instead of copying or moving the content to the current semester's Panopto Content folder. Doing so will cause the automatic enrollment described above to fail because the LMS enrollment list is from the current semester. Panopto will add students to the current semester's Panopto Content folder which is empty. The Panopto content the instructor wants to use is from the previous semester, not the current one and that folder has granted permission to last semester's students (not the current semester). There are ways to "make that work", but important features like grade book connection for Panopto Quiz results and Analytic data on students will not work correctly.