June 28 - June 2022 Windows and Application Updates (In Progress)

­­­­­­­­­­­­­­­­­­Windows and Application updates will be available to all SLU managed workstations on Tuesday, June 28th, 2022 starting at 11 AM CT. When the updates are ready to be installed on your machine, you will be given opportunities over 7 days to install the update or snooze it temporarily. If you have not installed the updates by Tuesday, July 5th, 2022, you will be given a 12-hour window to perform a reboot that will initiate the update. If you do not initiate the update within the 12-hour window, your workstation will automatically reboot at that time to apply the update.  

If you have any questions or observe any issues during or after  the update, please contact the Service Desk at 314-977-4000 or via ask.slu.edu

T Drive Maintenance May 21, 2022, 6 AM (Complete)

Information Technology services will be applying updates to the T drive server this Saturday May 21, 2022, starting at 12 AM and ending at 6 AM. These updates are needed to improve security and performance of the system.  
 
During the maintenance, end-users might notice slowness or intermittently get disconnected from their T & U drives. If this happens, they should wait 20 minutes and try connecting again.  
 
If users experience issues beyond 6 AM, they should call or contact the Service Desk at 314-977-4000 or at ask@slu.edu
 

May 24 - April 2022 Windows and Application Updates (Complete)

­­­­­­­­­­­­­­­­­­Windows and Application updates will be available to all SLU managed workstations on Tuesday, May 24th, 2022 starting at 11 AM CT. When the updates are ready to be installed on your machine, you will be given opportunities over 7 days to install the update or snooze it temporarily. If you have not installed the updates by Tuesday, May 31st, 2022, you will be given a 12-hour window to perform a reboot that will initiate the update. If you do not initiate the update within the 12-hour window, your workstation will automatically reboot at that time to apply the update.  

If you have any questions or observe any issues during or after  the update, please contact the Service Desk at 314-977-4000 or via ask.slu.edu

April 26 - April 2022 Windows and Application Updates (Complete)

­­­­­­­­­­­­­­­­­­Windows and Application updates will be available to all SLU managed workstations on Tuesday, April 26th, 2022 starting at 11 AM CT. When the updates are ready to be installed on your machine, you will be given opportunities over 7 days to install the update or snooze it temporarily. If you have not installed the updates by Tuesday, May 3rd, 2022, you will be given a 12-hour window to perform a reboot that will initiate the update. If you do not initiate the update within the 12-hour window, your workstation will automatically reboot at that time to apply the update.  

If you have any questions or observe any issues during or after  the update, please contact the Service Desk at 314-977-4000 or via ask.slu.edu

March 22 - March 2022 Windows and Application Updates (Complete)

­­­­­­­­­­­­­­­­­­Windows and Application updates will be available to all SLU managed workstations on Tuesday, March 22nd, 2022 starting at 11 AM CT. When the updates are ready to be installed on your machine, you will be given opportunities over 7 days to install the update or snooze it temporarily. If you have not installed the updates by Tuesday, March 29th, 2022, you will be given a 12-hour window to perform a reboot that will initiate the update. If you do not initiate the update within the 12-hour window, your workstation will automatically reboot at that time to apply the update.  

If you have any questions or observe any issues during or after  the update, please contact the Service Desk at 314-977-4000 or via ask.slu.edu

March 1 - February 2022 Windows and Application Updates (Complete)

­­­­­­­­­­­­­­­­­­Windows and Application updates will be available to all SLU managed workstations on Tuesday, March 1st, 2022 starting at 11 AM CT. When the updates are ready to be installed on your machine, you will be given opportunities over 7 days to install the update or snooze it temporarily. If you have not installed the updates by Tuesday, March 7th, 2022, you will be given a 12-hour window to perform a reboot that will initiate the update. If you do not initiate the update within the 12-hour window, your workstation will automatically reboot at that time to apply the update.  

If you have any questions or observe any issues during or after  the update, please contact the Service Desk at 314-977-4000 or via ask.slu.edu

February 8 - Windows Feature and Quality Updates  (Complete)

­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­Windows feature and quality updates will be available to all SLU managed workstations on Tuesday, February 8th, 2022, starting at 11 AM CDT. When the updates are ready to be installed on your machine, you will be given opportunities over 7 days to install the update or snooze it temporarily. If you have not installed the updates by Tuesday, February 15th, 2022, you will be given a 12-hour window to perform a reboot that will initiate the update. If you do not initiate the update within the 12-hour window, your workstation will automatically reboot at that time to apply the update.  

If you have any questions or observe any issues during or after  the update, please contact the Service Desk at 314-977-4000 or via ask.slu.edu

January 25 - January 2022 Windows and Application Update (Complete)

­­­­­­­­­­­­­­­­­­Windows and Application updates will be available to all SLU managed workstations on Tuesday, January 25th, 2022 starting at 11 AM CT. When the updates are ready to be installed on your machine, you will be given opportunities over 7 days to install the update or snooze it temporarily. If you have not installed the updates by Tuesday, February 1st, 2022, you will be given a 12-hour window to perform a reboot that will initiate the update. If you do not initiate the update within the 12-hour window, your workstation will automatically reboot at that time to apply the update.  

If you have any questions or observe any issues during or after  the update, please contact the Service Desk at 314-977-4000 or via ask.slu.edu

December 28 - December 2021 Windows and Application Update (Complete)

­­­­­­­­­­­­­­­­­­Windows and Application updates will be available to all SLU managed workstations on Tuesday, December 28th, 2021 starting at 11 AM CT. When the updates are ready to be installed on your machine, you will be given opportunities over 7 days to install the update or snooze it temporarily. If you have not installed the updates by Tuesday, January 4th, 2022, you will be given a 12-hour window to perform a reboot that will initiate the update. If you do not initiate the update within the 12-hour window, your workstation will automatically reboot at that time to apply the update.  

If you have any questions or observe any issues during or after  the update, please contact the Service Desk at 314-977-4000 or via ask.slu.edu

November 23 - November 2021 Windows and Application Update (Complete)

­­­­­­­­­­­­­­­­­­Windows and Application updates will be available to all SLU managed workstations on Tuesday, November 23rd, 2021 starting at 11 AM CT. When the updates are ready to be installed on your machine, you will be given opportunities over 7 days to install the update or snooze it temporarily. If you have not installed the updates by Tuesday, November 30th, 2021, you will be given a 12-hour window to perform a reboot that will initiate the update. If you do not initiate the update within the 12-hour window, your workstation will automatically reboot at that time to apply the update.  

If you have any questions or observe any issues during or after  the update, please contact the Service Desk at 314-977-4000 or via ask.slu.edu

October 26 - October 2021 Windows and Application Update (Complete)

­­­­­­­­­­­­­­­­­­Windows and Application updates will be available to all SLU managed workstations on Tuesday, October 26th, 2021 starting at 11 AM CDT. When the updates are ready to be installed on your machine, you will be given opportunities over 7 days to install the update or snooze it temporarily. If you have not installed the updates by Tuesday, November 2nd, 2021, you will be given a 12-hour window to perform a reboot that will initiate the update. If you do not initiate the update within the 12-hour window, your workstation will automatically reboot at that time to apply the update.  

If you have any questions or observe any issues during or after  the update, please contact the Service Desk at 314-977-4000 or via ask.slu.edu

September 28 - September 2021 Windows and Application Update (Complete)

­­­­­­­­­­­­­­­­­­Windows and Application updates will be available to all SLU managed workstations on Tuesday, September 28th, 2021 starting at 11 AM CDT. When the updates are ready to be installed on your machine, you will be given opportunities over 7 days to install the update or snooze it temporarily. If you have not installed the updates by Tuesday, October 5th, 2021, you will be given a 12-hour window to perform a reboot that will initiate the update. If you do not initiate the update within the 12-hour window, your workstation will automatically reboot at that time to apply the update.  

If you have any questions or observe any issues during or after  the update, please contact the Service Desk at 314-977-4000 or via ask.slu.edu

August 24 - August 2021 Windows and Application Update (Complete)

­­­­­­­­­­­­­­­­­­Windows and Application updates will be available to all SLU managed workstations on Tuesday, August 24th, 2021 starting at 11 AM CDT. When the updates are ready to be installed on your machine, you will be given opportunities over 7 days to install the update or snooze it temporarily. If you have not installed the updates by Tuesday, August 30st, 2021, you will be given a 12-hour window to perform a reboot that will initiate the update. If you do not initiate the update within the 12-hour window, your workstation will automatically reboot at that time to apply the update.  

If you have any questions or observe any issues during or after  the update, please contact the Service Desk at 314-977-4000 or via ask.slu.edu

July 17 - July 2021 Windows and Application Update (Complete)

­­­­­­­­­­­­­­­­­­Windows and Application updates will be available to all SLU managed workstations on Tuesday, July 27th, 2021 starting at 11 AM CDT. When the updates are ready to be installed on your machine, you will be given opportunities over 7 days to install the update or snooze it temporarily. If you have not installed the updates by Tuesday August 3rd, 2021, you will be given a 12-hour window to perform a reboot that will initiate the update. If you do not initiate the update within the 12-hour window, your workstation will automatically reboot at that time to apply the update.  

If you have any questions or observe any issues during or after  the update, please contact the Service Desk at 314-977-4000 or via ask.slu.edu

July 12 - Panopto Upgrade (Complete)

Information Technology Services will be upgrading all instances of Panopto to version 9.0.3. Panopto recently performed an upgrade that requires all users to use Panopto version 9.0.2 and higher. After 7/16 any user not using panopto version 9.0.2 or higher will not function.
 
To check what version of Panopto you have. Launch Panopto > Click on settings on the top and the version number should be indicated on the bottom right of the screen.

if you have any questions or concerns, please call the service desk at 314-977-4000 or email us as ask@slu.edu.

June 22 - June 2021 Windows and Application Updates (Complete)

­­­­­­­­­­­­­­­­­­Windows and Application updates will be available to all SLU managed workstations on Tuesday, June 22nd, 2021 starting at 11 AM CDT. When the updates are ready to be installed on your machine, you will be given opportunities over 7 days to install the update or snooze it temporarily. If you have not installed the updates by Monday June 28th, 2021, you will be given a 12-hour window to perform a reboot that will initiate the update. If you do not initiate the update within the 12-hour window, your workstation will automatically reboot at that time to apply the update.  

If you have any questions or observe any issues during or after  the update, please contact the Service Desk at 314-977-4000 or via ask.slu.edu

June 9 - Banner Apps Moving to Okta (Complete)

Tonight Wednesday, June 9th, Saint Louis University will migrate the applications listed below to utilize our new single sign-on solution. During the maintenance, your access to these applications may be interrupted or intermittently unavailable.

If you have difficulty accessing the application from mySLU after the time/date noted below, please clear your browser’s cache and history. Web browser “Favorites” may need to be deleted and recreated if you use them.

  • Banner–Wednesday, June 9th (6-Midnight)*
  • WorkFlow– Wednesday, June 9th (6-Midnight)*
  • DegreeWorks – Wednesday, June 9th (6-Midnight)*
  • AppXtender – Wednesday, June 9th (6-Midnight)*

*Changed from original date

If you need assistance, please email ask@slu.edu or report an issue online at https://ask.slu.edu.

June 14 - iPad OS Update (Complete)

Apple has released the latest update to their iPad operating system. This update fixes a few critical security risks in the operating system. As such it is critical that all iPad devices be upgraded to the latest iPad OS as soon as possible.  

If you have a device where you can access the home screen, you can upgrade the device by going to Settings > General and Update to get the latest operating system. If you have a device where the home screen or setting is not accessible by you, the update will be made available on your device on 6/14.  If you need assistance with updating your device, please call the Service Desk at 314-977-4000 to schedule a time for a technician to come by.  On 6/28, if you have not initiated the upgrade, ITS will force the upgrade once the device is unlocked. After 7/12, any device that has not been upgraded to latest iOS, will be locked and the user will need to contact the Service Desk to get it updated and unlocked.  

In order for the update to take place your device must have at least 50% battery OR plugged into power. 

As a routine, please make sure to check for available iOS updates on monthly basis by going to Settings > General > Software Update. This will help keep your device secure and up to date.  If the device you have is no longer in use and you wish to recycle your device, please contact the service desk at 314-977-4000 and we will have the device picked up and recycled.  

June 1 - Windows 10 Upgrade (Complete)

Information Technology Services (ITS)  will be deploying patches to all SLU Managed Windows 10 Workstations. These updates will include feature enhancements such visual improvements, security patches and application updates. These upgrades will help keep your workstation current in Microsoft’s support life cycle.  

Beginning June 1st, ITS will begin rolling out a series of upgrades to Windows 10 workstations. When the upgrade is ready to be installed on your machine, you will be given opportunities over 7 days to install the upgrade or snooze it temporarily. If you have not installed the upgrade by day 7, you will be given a 12-hour window to perform a reboot that will initiate the installation. If you do not initiate the install within the 12-hour window, your workstation will automatically reboot at that time to apply the upgrade.  

The upgrades will take anywhere from 30 minutes to 2 hours to complete. If you have any questions or observe any issues during the upgrade, please contact the Service desk at 314-977-4000 or via ask.slu.edu. 

We thank you for your support. 

May 25 to June 3 - Applications Moving to Okta (Complete)

Between Tuesday, May 25th, and Thursday, June 3rd, Saint Louis University will migrate the applications listed below to utilize our new single sign-on solution.

During the move, your access to these applications may be interrupted or intermittently unavailable.

If you have difficulty accessing the application from mySLU after the time/date noted below, please clear your browser’s cache and history. Web browser “Favorites” may need to be deleted and recreated if you use them.

  • Firecracker– Tuesday, May 25th (9-10AM)
  • NuPark– Tuesday, May 25th (10-11AM)
  • OpenWater– Wednesday, May 26th (10-11:30AM)
  • eSirius– (Tentative) Thursday, May 27th (9-10AM)
  • mySLU–Thursday, May 27th (8-Midnight)
  • EAB–Thursday, May 27th (8-10AM)
  • Microsoft Office 365–Thursday, May 27th (8-Midnight)
  • Banner–Tuesday, June 1st (8-Midnight)
  • WorkFlow–Tuesday, June 1st (8-Midnight)
  • DegreeWorks–Tuesday, June 1st (8-Midnight)
  • AppXtender–Tuesday, June 1st (8-Midnight)
  • Google Suite– Thursday, June 3rd (9-11PM)

If you need assistance, please email ask@slu.edu or report an issue online at https://ask.slu.edu.

Thank you for your continued support.

May 25 - May 2021 3rd party Application Patching (Complete)

Information Technology Service will be deploying 3rd party application patches to all SLU Managed workstations beginning Tuesday, May 25th, 2021 starting at 11 AM CT. The patches will install automatically without any intervention or pop-up notifications to you. In the event that the installation requires closing of specific applications, such as Word needing to be closed,  in that case you will be prompted to close the application before proceeding.
 
Once patches are installed, please check operating functionality on your machine. If patches fail to install or have other queries, please contact the Service Desk at 314-977-4000 or via ask.slu.edu

May 25 - May 2021 Workstation Patching (Complete)

­­­­­­­­­­­­­­­­­­Windows patches will be available to all workstations beginning Tuesday May 25th, 2021 starting at 5 PM CDT. The patches will install automatically without any intervention or pop-up notifications to you. In the event that the installation requires closing of specific applications, such as Word needing to be closed,  in that case you will be prompted to close the application before proceeding.

 You will receive a popup message once all the patches are installed, requesting you to restart. This restart is highly important, please reboot your machine after receiving the pop-up message in order to ensure the patches are applied successfully. 

Once patches are installed, please check operating functionality on your machine. If patches fail to install or have other queries, please contact the Service Desk at 314-977-4000 or via ask.slu.edu

May 11 to May 20 - Applications Moving to Okta (Complete)

Between Tuesday, May 11th, and Tuesday, May 20th, Saint Louis University will migrate the applications listed below to utilize our new single sign-on solution.

During the move, your access to these applications may be interrupted or intermittently unavailable.

If you have difficulty accessing the application from mySLU after the time/date noted below, please clear your browser’s cache and history. Web browser “Favorites” may need to be deleted and recreated if you use them.

  • eLumin– Tuesday, May 11th (8:30-9:30AM)
  • Zoom (Health)– Tuesday, May 11th (10-11PM)
  • Zoom– Tuesday, May 11th (10-11PM)
  • Cincinnati Children’s Federation Database– Wednesday, May 12th (1-2PM)
  • PowerDMS– Thursday, May 13th (9-10:30AM)
  • Google Suite– Thursday, May 13th (9-11PM)

NOTE: To support University academic and admissions processes, the following applications must be migrated at the same time, and during a specific window of opportunity.

  • Banner– Tentative: Thursday, May 20th (8-Midnight)
  • mySLU– Tentative: Thursday, May 20th (8-Midnight)
  • Microsoft Office 365– Tentative: Thursday, May 20th (8-Midnight)
  • EAB– Tentative: Thursday, May 20th (8-Midnight)

If you need assistance, please email ask@slu.edu or report an issue online at https://ask.slu.edu.

Thank you for your continued support.

May 4 to May 11 - Applications Moving to Okta (Complete)

Between Tuesday, May 4th, and Tuesday, May 11th, Saint Louis University will migrate the applications listed below to utilize our new single sign-on solution.
During the move, your access to these applications may be interrupted or intermittently unavailable.
If you have difficulty accessing the application from mySLU after the time/date noted below, please clear your browser’s cache and history. Web browser “Favorites” may need to be deleted and recreated if you use them.
  • REDCap– Tuesday, May 4th (6-8AM)
  • Qualtrics – Tuesday, May 4th (9-10:30AM)
  • EVERFI– Tuesday, May 4th (11:30AM-12:30PM)
  • Policy Stat– Wednesday, May 5th (8:15-9:15AM)
  • Terra Dotta (Study Abroad)– Thursday, May 6th (10:30-11:30AM)
  • Oasis– Thursday, May 6th (5-6PM)
  • eLumin– Tuesday, May 11th (8:30-9:30AM)
  • Zoom (Health)– Tuesday, May 11th (10-11PM)
  • Zoom– Tuesday, May 11th (10-11PM)
If you need assistance, please email ask@slu.edu or report an issue online at https://ask.slu.edu.
Thank you for your continued support.

April 27 - April 2021 3rd party Application Patching (Complete)

Information Technology Service will be deploying 3rd party application patches to all SLU Managed workstations beginning Tuesday, April 27th, 2021 starting at 11 AM CT. The patches will install automatically without any intervention or pop-up notifications to you. In the event that the installation requires closing of specific applications, such as Word needing to be closed,  in that case you will be prompted to close the application before proceeding.
 
Once patches are installed, please check operating functionality on your machine. If patches fail to install or have other queries, please contact the Service Desk at 314-977-4000 or via ask.slu.edu

April 27 - April 2021 Workstation Patching (Complete)

­­­­­­­­­­­­­­­­­­Windows patches will be available to all workstations beginning Tuesday April 27th, 2021 starting at 5 PM CDT. The patches will install automatically without any intervention or pop-up notifications to you. In the event that the installation requires closing of specific applications, such as Word needing to be closed,  in that case you will be prompted to close the application before proceeding.

 You will receive a popup message once all the patches are installed, requesting you to restart. This restart is highly important, please reboot your machine after receiving the pop-up message in order to ensure the patches are applied successfully. 

Once patches are installed, please check operating functionality on your machine. If patches fail to install or have other queries, please contact the Service Desk at 314-977-4000 or via ask.slu.edu

April 12 to April 20 - Applications Moving to Okta (Complete)

Between Monday, April 12th, and Monday, April 27th, Saint Louis University will migrate the applications listed below to Okta.

If you have already reset your password with Okta, you do not need to take additional action. You will continue to be able to log in normally to these applications.

  • Blackboard Learn– Monday, April 12th (7-8AM) (Complete)
  • CollegeNET (GradApp & R25) – Tuesday, April 20 (6-7PM) (Complete)
  • Medical Admissions (Zap Amp) – Tuesday, April 20 (9-10AM) (Complete)
  • Workday– Wednesday, April 21 (6-7PM) (Complete)
  • ResCenter– Thursday, April 22 (7-9AM) (Complete)
  • Canvas (School of Medicine) – Friday, April 23 (7-9AM) (Complete)
  • SLUCare Citrix – Friday, April 23 (Midnight-1AM) (Complete)
  • SLU Academic Citrix – Friday, April 23 (Midnight-1AM) (Complete)
  • SkillSoft – Saturday, April 24 (9-10AM) (Complete)
  • EPIC Remote Access (access.sluhealth.org) – Monday, April 26 (8-9PM) (Complete)
  • EPCS – Monday, April 26 (8-9PM) (Complete)
  • Docusign – Tuesday, April 27 (10:30-11:30AM) (Complete)
  • SLU eCards– Tuesday, April 27 (8:30-10AM) (Complete)
  • Clinical Conductor (CCS and CCE)– Tuesday, April 27 (1-2PM) (Complete)
  • QuickBase– Thursday, April 29 (8-9AM) (Complete)

During the move, your access to these applications may be interrupted or intermittently unavailable.

For the best experience, please check "Do not challenge me on this device..." when prompted for multi-factor authentication on computers used only by yourself. Doing so will limit the number of prompts you receive from Okta-integrated applications.

If you have not had the opportunity to reset your password with Okta, please do so soon to avoid an interruption in service. Once completed, your SLU Net ID password will no longer expire every six months.

To reset your password with Okta, search for an email from IT Service Desk with the subject line "Activate Your SLU Net ID with Okta." This email contains a link to reset your password and set up Okta's multi-factor authentication options.

If you need assistance, please email ask@slu.edu or report an issue online at https://ask.slu.edu.

March 30 - March 2021 3rd Party Application Patching (Complete)

Information Technology Service will be deploying 3rd party application patches to all SLU Managed workstations beginning Tuesday, March 30th, 2021 starting at 11 AM CT. The patches will install automatically without any intervention or pop-up notifications to you. In the event that the installation requires closing of specific applications, such as Word needing to be closed,  in that case you will be prompted to close the application before proceeding.
 
Once patches are installed, please check operating functionality on your machine. If patches fail to install or have other queries, please contact the Service Desk at 314-977-4000 or via ask.slu.edu

March 23 - March 2021 Workstation Patching (Complete)

Windows patches will be available to all workstations beginning Tuesday March 23rd , 2021 starting at 5 PM CDT. The patches will install automatically without any intervention or pop-up notifications to you. In the event that the installation requires closing of specific applications, such as Word needing to be closed,  in that case you will be prompted to close the application before proceeding.

 You will receive a popup message once all the patches are installed, requesting you to restart. This restart is highly important, please reboot your machine after receiving the pop-up message in order to ensure the patches are applied successfully. 

 Once patches are installed, please check operating functionality on your machine. If patches fail to install or have other queries, please contact the Service Desk at 314-977-4000