October 14, 8:00 AM - Apple Email Issues (Complete)

The Apple Mail issue has been resolved.

June 8, 8:00 AM - Email Delivery Slowness (Complete)

ITS is aware of off-campus email being slow to deliver, we are working with vendors to clear the backlog.

May 11, 3:00 PM - University Towers Network Outage (Complete)

University Towers (Club Towers) is having network outages, the issue has been resolved.

May 11, 1:45 PM - Banner Self Service Down (Complete)

The Banner SSB outage experienced earlier today has been resolved.  ITS will continue to monitor throughout the day to ensure that all applications are working properly.

April 29, 9:45 AM - Banner Self Service and INB Down (Complete)

This morning users are experiencing an issue accessing Banner SSB and Banner INB, this issue has been resolved.

April 27, 1:00 PM - Madrid Registration down (Complete)

The issue with Banner not allowing users to register for Madrid classes has been resolved.

April 12, 4:15 PM - Mitel and Avaya phone outage (Complete)

The issue with the Mitel and Avaya VOIP IP phone systems has been resolved.  Thank you for your patience as we worked through this issue with our partners.

April 7, 8:00 AM - Emergency Network Maintenance (Complete)

We are doing Emergency Network Maintenance tonight (4/6/2022). We expect only a few seconds of downtime and there should be very little disruption in your service. We plan to start around 9 pm tonight.

March 8, 9:00 AM - @health.slu.edu Email Issue (Complete)

The @health.slu.edu email issue has been resolved.

March 1, 8:00 PM - Banner Self Service and Payment Suite Outage (Complete)

The outage of Payment Suite and Banner Self Service has been resolved

February 1, 7:30 AM - Partial Network Outage (Complete)

The partial network outage has been resolved.

February 2, 2:00 PM - MySLU Outage (Complete)

The mySLU outage experienced earlier this afternoon has been resolved.  ITS will continue to monitor throughout the day to ensure that systems are working properly.

February 1, 7:30 AM - Partial Network Outage (Complete)

The partial network outage has been resolved.

January 12, 11:30 AM - Banner Self-Service Outage (Complete)

The issue with Banner SSB has been resolved.  Thank you for your patience as we worked through this issue with our other partners.

December 15, 9:15 AM - MySLU and Okta Outage (Complete)

The mySLU outage this morning originated from a larger issue our cloud authentication provider experienced.  The issue has been resolved.  ITS will continue to monitor throughout the day to ensure that systems are working properly.

December 7, 10:00 AM - Service Desk Phone System Outage (Complete)

We are currently experiencing an issue with service desk phone system. During this time, customers calling 314-977-4000 may not be able to reach an agent for help. ITS is working with the vendor towards a resolution. In the meantime customers can put in a ticket via ask.slu.edu.

November 11, 8:40 AM - Email Authentication Error (Complete)

ITS is aware of the current issues with not receiving the Email Authentication through Okta. We are working on getting this resolved and ask for your patience. If you have any other verification methods, we recommend using them at this time.

25Live/Crestron Fusion emails (Complete)

ITS is aware of some auto generated emails that went to those who recently booked meetings in 25 LIVE.  This was a result of a recent maintenance on our classroom scheduling software. ITS is working to fix this issue so we ask for your patience as we resolve this.   You do not need take any action at this time.

July 21, 6:00 PM - Workday Planned Outage (Complete)

ITS will be performing required maintenance to the Workday system TONIGHT, Wednesday July 21, from 6:00 PM to 11:59 PM CST. During this maintenance period, Workday will be unavailable to all users.

If you have concerns related to the Workday maintenance, please contact Cherish Hoffman at cherish.hoffman@health.slu.edu. For other IT related questions or concerns, please contact the service desk at ask@slu.edu or call 977-4000.

July 6, 6:00 PM - Workday Planned Outage (Complete)

A Workday downtime is required for Workday next week (7/5-7/9), and the tentative schedule is Tuesday 7/6, Wednesday 7/7, and Thursday 7/8 from 6 pm – 12 am CST. While the project team is working as hard as possible to finalize the schedule, please watch your Workday home screen for changes and other important Workday announcements.

June 26, 10:00 PM - Panoto Planned Outage (Complete)

On Saturday June 26, Panopto will be doing an upgrade from 8:00 p.m. to Sunday June 27, 12:00 a.m. Panopto will not be available during this time. 

June 20, 12:00 AM - Blackboard Planned Outage (Complete)

Mandatory vendor maintenance will be performed to the Blackboard LMS (Learning Management System) on Sunday, June 20th between 12:01AM to 10:00AM ​CST. During this maintenance window, Blackboard will be unavailable. 

June 9, 1:00 AM - Blackboard Planned Outage (Complete)

Blackboard will be performing emergency maintenance on June 9, between 1:00 a.m. and 5:00 a.m.  During that time, it is possible Blackboard will be down and unavailable for a period of time.

June 3, 11:15 AM - EPIC Outage (Resolved, 2:00 PM)

We are currently experiencing an issue with accessing EPIC via Citrix. SSM, is aware of the issue and looking into it. 

June 2, 8:00 AM - Blackboard/Panopto Error (Resolved)

Due to an update to the Chrome and Edge browsers, Blackboard users may get an error when accessing Panopto content. The Panopto engineering team is investigating this problem. As a workaround user can use Firefox as a browser for Blackboard and Panopto until this has been resolved.

June 1, 3:45 PM - Workday Outage (Resolved, 5:30 PM)

Please be advised that we are currently experiencing an unplanned service interruption to Workday Production tenants in our WD5 Data Center. We are actively working to resolve this issue and will provide another update by 2:30 pm PT. We apologize for the inconvenience.

May 28, 8:00 AM - MySLU Multiple Tools Tab (FYI)

When logging into MySLU, some users may see repeated Tools tabs within MySLU. If you experience this, please make sure you are not using a saved link (Bookmark). Please remove your bookmark,  clear your browser cache and cookies and attempt to access myslu.slu.edu again.
For instructions on how to clear your associated browser cache and cookies, please click here

April 20, 11:50 AM - T and U Drive issue (Resolved, 1:50 PM)

We are currently experiencing an issue with accessing the T Drive. Information Technology Services is aware of the issue and is working to resolve it

April 14 - T and U Drive issue (Resolved)

ITS is aware of intermittent issues with accessing the files on the T drive, including slowness and connection errors when trying to access data.   To correct this issue, the T drive service will be restarted at 1 p.m.  This process will take 10 minutes to complete. 
As a precaution, we recommend closing out of your T drive documents during the reboot. 

April 3 - Scheduled Weekend Outage (Complete)

To maintain the availability, reliability, and security of the SLU network, ITS will be performing mandatory vendor maintenance on Saturday, April 3rd between 10:00PM and 5:00AM, Sunday, April 4th . During this time, the following listed applications will be unavailable:

mySLU.SLU.edu • Banner (both Banner Self-Service and Internet Native Banner) • Canvas • Cognos • Cboard • Prowatch • LobbyWorks • CAD-ARMSV2 • Workflow • SecureAuth (mySLU) • JusticTrax • Blackboard Transact • Atomic- UC4 • Blackboard LMS • Jobsub • Tableau • OIR • DegreeWorks • Mitel Phone System • TouchNet • WebFOCUS • WebXtender • EPCS (using SecureAuth)

Additional applications that are not listed above may be affected during this maintenance window based on the authentication services into the SLU environment.

**GlobalProtect will migrate to Okta on Saturday morning at 9:00AM.  If you HAVE NOT already REGISTERED in Okta, you MUST do so before this maintenance window, or you will be UNABLE to login to GlobalProtect.  Doing this will allow SLUCare users to continue to access Epic remotely during the maintenance window Saturday night into early Sunday morning.

March 27 - SLU-users Wi-Fi Issue (Resolved)

This morning users are experiencing an issue with accessing SLU-users Wi-Fi as well as various SLU applications.  ITS is aware of the problem and is working to resolve.

For Wi-FI, users can connect to SLU-guest as a temporary alternative.  An update will be sent as soon as service is restored.  For other ITS related concerns, please contact the service desk at 977-4000 or helpdesk@slu.edu