Citrix Virtual Applications provides 24x7 access to Windows desktop applications without a VPN connection via access.sluapps.org. All faculty, staff, and students have limited access to the Citrix Portal. Access to some applications is restricted. The complexity of an application, it's vendor support for Citrix, and it's computing requirements impact the length of time it will take to publish the application. Applications that are not launched for 6 months or longer will be removed from the portal.
- Who can request new applications in the Citrix portal?
- Any SLU Faculty and Staff.
- If the requester is not comfortable with technical communications, it is strongly recommended that one engage with an ITS relationship manager before submitting the request to help the process go more smoothly and to ensure that the application is properly maintained in the future.
- If one requires a new application be published to Citrix, please open a ticket with the ITS Service Desk. The application requester should try to provide as much information as possible in the service request about the following items and be aware of the following responsibilities.
- Identify the ongoing, primary point of contact for the requested application. This must be a SLU employee.
- The contact will be responsible for ensuring ITS has access to update the software annually or as security vulnerabilities are discovered.
- The contact will be the primary contact for testing the application after upgrades or patching activities.
- The contact is responsible for confirming the software vendor's stance on support of Citrix Virtual Apps. ITS can install apps when the vendor doesn't officially support Citrix Virtualization, but there are no guarantees it will work properly without it.
- The contact will be responsible for ensuring licensing and software support is renewed and maintained for the installed application.
- The contact may be asked to approve access for applications with confidential or restricted access requirements.
- The contact must ensure ITS engineers are authorized to contact the software provider's technical support team and be willing to facilitate technical support meetings between the ITS engineers and the software vendor.
- Provide Software Licensing, Installation, and Technical Support Information
- The requester or primary contact must be able to provide the installation software to ITS (download URL, file path, etc.).
- The requester must provide the licensing information as needed from the vendor
- The requester must provide the software vendor's technical support information (contract number(s), email, telephone, website) and ensure ITS is authorized to contact the vendor's technical support services
- Identify any connectivity requirements to other systems or Internet locations including network ports so that the Citrix team can coordinate any required network/firewall configuration changes required to make the application function.
- Identify whether the application will be used for Clinical purposes or General Academic Use.
- Confirm whether access should be for all faculty, staff, and students or restricted to an individual or group of accounts
- If access needs to be restricted, please help the team identify what group or individuals require access to the application.
- Following submission of the service request, the ITS Citrix Team will contact the requester via email to verify the information provided or request additional details.
- The application request will be reviewed by ITS for approval to publish in Citrix. If granted, the Citrix team will proceed with the installation and configuration activities. If denied, the Citrix team will notify the requester.
- When the application is ready for testing, the ITS Citrix Team will contact the requester to verify the functionality of the application
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https://ask.slu.edu/TDClient/30/Portal/KB/ArticleDet?ID=388