Update Okta Verification Information

Updating Verification Method:

If you get a new phone, change your number, or have some other reason to change the information in Okta to verify your identity, follow the instructions below.

  1. Open a web browser and go to auth.slu.edu.
  2. Log in using your SLU Net ID and password.
  3. Choose your form of authentication and verify your identity.
  4. Click on your name in the upper-right corner.
  5. Choose Settings.
  6. If present, click the green Edit Profile button in the upper-right corner and log in again if necessary.
  7. Scroll down until you see the heading that says Extra Verification.
  8. Click the Remove button beside whichever authentication methods you need to update.
    (e.g., if you have a new phone number, click the Remove button beside SMS Authentication and Voice Call Authentication.)
  9. Now click the Setup button beside the authentication method which requires your updated information.
    To provide a specific example, the following steps are based on the Voice Call Authentication option.
  10. In the case of the Voice Call Authentication, you will be presented with a Configure Factor button. Click it.
  11. Confirm your country at the top, enter your phone number, click the Call button.
  12. Pick up your phone when you receive the call and listen to the message.
  13. Enter the code you been given and click the Verify button.
  14. Once complete, the screen will return you to the Settings screen for Okta.
  15. Proceed to click Remove and Reset for any other verification methods you need to update.

NOTE: Steps10-13 will vary slightly between the different verification methods you choose.

Other Update Options

Once you've logged into Okta via steps 1-6 above, you may update other information in your Okta account including performing the following:

  • Edit Personal Information
  • Change Your Selected Security Image
  • Modify Your Display Language
  • Change Your Password
  • Change Your Forgotten Password Question
  • Change Your Phone Number For Your Fogotten Password Text Message
  • Change Your Phone Number For Your Fogotten Password Voice Call

Need additional help or have issues:

For additional assistance contact the IT Service Desk at (314) 977-4000.



Article ID: 257
Fri 6/25/21 5:09 PM
Thu 7/1/21 2:52 PM