Instructions how to update your phone number for voice and text verification as well as updating your Okta Verify and Google Authenticator verification methods.

Updating Verification Method:

If you get a new phone, change your number, or have some other reason to change the information in Okta to verify your identity, follow the instructions below.

1. Open a web browser and go to auth.slu.edu.
2. Log in using your SLU Net ID and password.
3. Choose your form of authentication and verify your identity.
4. Click on your name in the upper-right corner.
5. Choose Settings.
6. If present, click the green Edit Profile button in the upper-right corner and log in again if necessary.
7. Scroll down until you see the heading that says Extra Verification.
8. Click the Remove button beside whichever authentication methods you need to update.
   (e.g., if you have a new phone, click the Remove button beside your old phone's name under Okta Verify.)
9. Now click the Setup button beside the authentication method which requires your updated information.
   To provide a specific example, the following steps are based on the Okta Verify option.
10. In the case of the Okta Verify Authentication, you will be asked to verify your account with your password. Enter your password and click the Verify button.
11. You will then have to confirm your account through your default multi-factor authentication method.
12. Click the Set up button to begin adding Okta Verify authentication.
13. You will then see a QR Code appear on your computer screen.
    You now want to get Okta Verify set up on your phone.

14. Switch to your phone:

15. Launch the App Store or Google Play Store and search for the Okta Verify app.
16. Select the app and tap on the Get button to download and install Okta Verify.
17. Open Okta Verify and it should say No accounts added.
    Tap the blue Add Account button at the bottom of the screen.
18. It will prompt you to Choose Account Type.
    Select the top option, Organization.
19. If it asks you to Add Account from Another Device, you can skip that.
20. It should then ask you Do You Have Your QR Code?
21. Tap the blue Yes, Ready to Scan button.
22. It will switch to camera mode with a white frame in the middle of the screen.
    Point your phone's camera at the QR Code on your computer screen and frame it in that square.
    NOTE: If it gives you an error, just try again.
23. If it prompts you to enable some form of biometric identification, click the blue Enable button below.
24. Okta Verify should state Account Added and you can press the blue Done button at the bottom of the screen.
25. You will then see the auth.slu.edu account window on the Okta Verify main screen.
26. Proceed to click Remove and Reset for any other verification methods you need to update.

NOTE: Steps12-25 will vary slightly between the different verification methods you choose.
 

Other Update Options

Once you've logged into Okta via steps 1-6 above, you may update other information in your Okta account including performing the following:

• Edit Personal Information
• Change Your Selected Security Image
• Modify Your Display Language
• Change Your Password
• Change Your Forgotten Password Question

Need additional help or have issues:

For additional assistance contact the IT Service Desk at (314) 977-4000.