Canvas Support Options and Routing

To Access the Canvas Support Desk you can:

  • Click the Help button at the bottom left corner of the Canvas Dashboard Page.
  • Call the IT Service Desk at 314-977-4000 and choose Option 3 to speak with Canvas support.

The Canvas Learning Management System includes very robust support.

  • Canvas support is available 24/7/365 for questions from instructors
    and students regarding online academic technologies services.
  • You can Live Chat with a Canvas agent.

NOTE:
Canvas support cannot provide classroom technology support for computers, projectors, printers etc.
Support for those issues is available at 314-977-4000.
 

Other Canvas Support:

School/College Support Contact
SPS  Chris Tobnick Sub Account Admin, chris.tobnick@slu.edu
School of Medicine  Zak Mussig, zachary.mussig@health.slu.edu 
School of Nursing  Cynthia Rubbelke (Cindy), Sub Account Admin, cynthia.rubbelke@slu.edu
College of Arts and Sciences facsupport@slu.edu

 

Specific Issues:

If a student calls about not being able to access their class in Canvas:

  • Check to make sure they are enrolled/registered in a course
    • If enrolled in a course and have lost access, then email facsupport@slu.edu.
    • It could be that a faculty member has not yet published their course.
      • Advise them to reach out to the instructor. 
    • It could be that they can't access Canvas because they haven't reset with Okta. 
      • Help them through the process
  • It could be that their class is part of another college/school and escalate to the appropriate support person

If faculty contact you about Canvas training or about help with migrating courses from Blackboard to Canvas:

NOTE:
SLU's contract with Blackboard ends on May 20th, 2022, so migration requests must be made before that date.
 

Additional Canvas Support

For a host of useful Canvas guides and resources, feel free to direct users to the
Canvas Community Instructor's Guide.
 

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