How to clear your browser cache and cookies

Each time you access a file through your web browser, the browser caches (i.e., stores) it. Thus, the browser doesn't have to newly retrieve files (including any images on the page) from the remote website each time you click the Back or Forward buttons. You should periodically clear the cache to allow your browser to function more efficiently.

Resolution

Chrome

1. Click the Chrome menu on the browser toolbar  (the 3 vertical dots located under the X to close the window)
2. Select Delete Browsing Data
3. In the Time Range drop-down - select All time to delete everything
4. Check the boxes of the types of information that you want to delete
5. Click Delete Data
6. Close all open Chrome browser windows
7. Open a new Chrome browser window

Firefox

1. Click the Firefox menu on the browser toolbar (the 3 horizontal lines located under the X to close the window)
2. Click Settings
3. On the left, click Privacy and Security
4. Scroll down to the section labeled Cookies and Site Data
5. Click the Clear Data... button to the right
6. The Clear browsing data and cookies dialog will open
7. Click the drop-down for When and select Everything
8. Confirm that only Temporary cached files and pages is checked below
9. Click the Clear button at the bottom of the dialog box
10. Close all open Mozilla-Firefox browser windows
11. Open a new Mozilla-Firefox browser window

Apple Safari

1. Click on the History menu in Safari
2. Click the Clear History... at the bottom of that menu
3. In the pop up window, click the dropdown menu beside the word Clear and choose All History
4. Click the button below labeled Clear History

Microsoft Edge 

1. Click the Edge menu on the browser toolbar  (the 3 Horizontal dots located under the X to close the window)
2. Click Settings
3. Click the Clear browsing data button at the top of the screen
4. In the Time Range drop-down - select All time to delete everything
5. Check the boxes of the types of information that you want to delete
6. Click the Clear Now button at the bottom of the dialog box
7. Close all open Microsoft Edge browser windows
8. Open a new Microsoft Edge browser window