Overview:

This guide walks you through transferring your Okta Verify account from your old phone to a new one. The steps below work for both Android and IOS (iPhone).

Prerequisites:

Before beginning this process, please be sure to have your original phone with the active Okta Verify account along with your new phone.

NOTE: You will need to have the following security setting enabled on your phone before beginning the process

• iPhone
  • "Face ID or Passcode Confirmation"
• Android
  • "Screen lock confirmation"

To access this setting:

1. Open the Okta Verify app on your OLD phone 
2. Press on the arrow facing right on the associated SLU account
3. Scroll down until you find the Security section
4. Toggle the "Face ID or Passcode Confirmation" // "Screen lock confirmation" slider
5. Verify your identity by pressing the blue Next button
6. Press the Continue to Verification button
7. Sign in on the following SLU sign in screen
8. Verify it's you by selecting your preferred multi-factor method (Get a push notification)
9. On the next screen, enter your password and select Verify
10. Setup is now complete, you may move onto the next section below

Directions:

1. Download Okta Verify app from app store onto your new phone (Android/iPhone) 
2. Open the Okta Verify app on your old phone 
3. Press on the arrow facing right on the associated SLU account
4. Scroll down to the bottom and press “Add account to another device” 
5. If prompted, verify with your Face, Fingerprint, or Phone pin lock 
6. Open the Okta Verify app on the new phone  
   • Press Get Started 
   • Press next 
   • Press add account 
   • Press Organization 
   • Press Add account from another device 
   • Press allow Bluetooth 
   • Press Scan QR code 
   • Allow Okta Verify to take pictures and record videos 
   • Scan the QR code on the old phone 
   • Enter the code on the old phone, given from the new phone 
   • Enable Screen Lock
   • Press Done 

Once these steps are completed the account is added to the new phone and will work as intended.

If you encounter any issues during this process or have any questions please reach out to the SLU IT Service Desk at 314-977-4000.