Payment Suite Access

Issue

Payment Suite icon not available on OKTA Dashboard

Root Cause

Payment Suite Tile and Application access is only available to active student. In Password Desk AD Section, if user's account have status Disabled, Deleted, Ineligible or No Account then user is not eligible for Payment Suite.

 

Resolution

Confirm if user is active in Banner or AD:

  • Go to IT Password Desk --> Search the user -->look in AD section
  • if user having status of Disabled, Deleted, Ineligible or No Account, then user is not eligible for Payment suite access

Users have alternate way to pay the amount via Billpay https://billpay.slu.edu/, more information on payment Methods can be obtained from Paying Your Bill : SLU - Saint Louis University and information on remaining amount from Student Financial Services (SFS) Team

 

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