Apple iOS Recent Update Issues with Mail App

Issue:

Many SLU users are experiencing email challenges in Apple's Mail app on iPhones and iPads since the recent iOS update. To rectify this, follow the instructions below.

NOTE: This does not affect those who use the Microsoft Outlook app on their iOS devices.

Solution:

To Remove Account:

  1. On your iPhone or iPad go to Settings.
  2. Scroll down and select Mail.
  3. Select Accounts.
  4. Select the account that has your SLU email.
    (This usually says EXCHANGE.)
  5. Select the option that says, Re-Enter Your Password.
  6. You will be prompted to log into the system:
    1. Enter your SLU Net ID and Password.
    2. Confirm your identity through your verification method in OKTA.
  7. At this point you should have resolved the issue.
    However, if you see a pop-up that prompts you to approve these permissions, just select Accept.

If you are still having issues after trying this troubleshooting method please reach out to the AskSLU Service Desk at 314-977-4000.

 

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